Refund Policy

Last updated: August 16, 2026

Vitalore is paid once per story. A gift like this only makes sense if it works — which is why the policy is simple and generous.

The Vitalore guarantee

If your loved one doesn't record a single answer, we refund 100% of your money. No awkward questions. You can request it up to 90 days after purchase.

Sometimes a gift arrives at the wrong moment, or the person doesn't feel up to it. That's okay. We'd rather refund you than charge you for a book that doesn't exist.

Right of withdrawal (EU)

As an EU consumer you also have 14 calendar days from purchase to withdraw without giving a reason, as long as the purchased story hasn't been used (that is, no answers recorded beyond the free tier). If the story already holds memories recorded with what you bought, the service is considered performed at your request; even so, the guarantee above covers you if your case fits.

How to request a refund

1. Write to contact@vitalore.app from your account email, telling us which story it is.
2. We check and confirm the refund within 5 business days at most.
3. The refund is processed by Paddle (our payment processor) to the same payment method used for the purchase. It usually shows up within 5–10 business days depending on your bank.

What happens to the data after a refund

The story returns to the free tier. If you'd rather we delete everything (audio, transcripts, and book), tell us in the same email and we will.